Shift Supervisor Job in Delhi at Starbucks

Tata Starbucks is hiring for the role of Shift Supervisor!

Responsibilities of the Candidate:

• Act with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.
• Anticipate customer and store needs by constantly evaluating the environment and customers for cues.
• Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to the prescribed standard so as to set a positive example for the shift team.
• Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provide feedback to store manager on partner performance during shift.
• Contribute to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Deliver legendary customer service to all customers by acting with a 'customer comes first' attitude and connecting with the customer. Discovers and responds to customer needs.
• Develop positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Execute store operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Follow TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team.
• Follow up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintain regular and consistent attendance and punctuality.
• Provide quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follow health, safety, and sanitation guidelines for all products.
• Recognize and reinforce individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition.

Requirements:

• Minimum 1 year of experience of handling a team in a retail setup
• Minimum education qualification - 12th / Diploma +