Shared Services Coordinator Job in Gurgaon at MongoDB

MongoDB is hiring for the role of  Shared Services Coordinator!

Responsibilities of the Candidate: 

• As an Individual Contributor as part of the HR Shared Services team in India, you will play a vital role responsible for transitioning work and making sure relevant SLAs are met
• Learn and perform newly set up processes and over time gain subject matter expertise in the work
• Suggest new practices, programs, and policies to meet interpersonal and strategic business/management needs
• Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
• Assist to build and maintain a Knowledge Base for Case Management
• Deliver high-quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
• Collect and cleanse data to populate management reporting systems

Requirements: 

• Experience for 1-3 years in HR Operations/Shared Services in an HR Shared Services role (APAC/ India, EMEA, NAMER)
• Has expertise in HR Operations with an eye for detail and process adherence
• Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
• Can function independently, with minimal mentorship and supervision
• Open to work in a 24x7 role
• Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
• Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc
• Ability to get into detailing the process and have an eye for detail to suggest process improvements