- Subject matter expert on services solutions, with a deep understanding of service sales offerings, delivery processes, and the competitive landscape.
- Provide sales order support and architect services solution proposals that meet customer needs.
- Act as a liaison to the PMO, ensuring orders are understood and engaging in their readiness.
- Provide escalation assistance related to order selection, architecting solutions, and advocating available offers.
- Assist in order exception assessments, processes, and approval of non-standard requests.
- Conduct sales training, launch assistance, and enablement support.
- Disposition SOW deals, working with various business units on inclusion of standard offers to fulfill SOW deals where possible.
- Provide offer standardization feedback to the offer team, communicate trends in requests, suggest improvements, and help chart the services roadmap.
- Develop MFG and delivery fulfillment expertise, understand various workflows, and make improvement suggestions.
- Demonstrate strong analytical, communication, and presentation skills.
- Maintain a collaborative approach and ability to influence across the organization.
- Participate in the development, proofing, and presentation of materials for customers, prospects, business partners, and channels.

