Services Operations Manager Job in Bengaluru at Sparkcognition

SparkCognition is hiring for the role of Service Operations Manager!

Responsibilities of the Candidate:

• Work closely with Sales and Services to negotiate Statements of Work to signature
• Lead staff process to schedule consultant teams across engagements
• Work closely with the Services Directors and Engagement Managers, become their trusted partner, and track customer delivery
• Interact closely and in a timely and professional manner with SparkCognition clients to ensure the successful delivery of services purchased and ensure proper billing/invoicing with Finance
• Pro-actively manage the backlog of consulting engagements and anticipate service changes such as renewals or expansions
• Ensure weekly and monthly time tracking submissions and approvals meet deadlines
• Support the onboarding and offboarding of new hires and contractors
• Develop, implement, document, and enforce best practices that can continually enhance SparkCognition Services
• Drive awareness and compliance with all company and team policies
• Track and forecast team utilization targets
• Support Services Directors and Engagement Managers to track all consulting engagements across time and budget
• Track overall Services organization P&L against agreed-upon KPIs

Requirements:

• A Bachelor's degree is required
• Proven track record of managing operations for fast-growing Services teams in the Tech Industry
• Exceptional verbal and written communication is required
• Must be proactive and a self-starter with a willingness to learn on the job
• Must be able to multi-task and adapt to last-minute changes
• Passion for driving scale, operational excellence, and efficiencies
• Ability to prioritize, highlight risk, and escalate as appropriate
• Ability to establish credibility with business owners from around the organization and to create strong partnerships with other teams
• Flexible in approach with a positive attitude
• Previous experience in customer success roles or consulting is a plus
• Skilled in project management/financial systems as well as Microsoft Office; Smartsheet is preferred
• Overlap with the US workday is required