Service Transition Manager Job in Delhi at ERM

ERM is hiring for the role of Service Transition Manager!

Responsibilities of the Candidate:

• Reports to Global Head of IT Operations.
• Close liaison with other IT functional managers and teams.
• Required to work during the UK time zone and occasionally out of hours (late nights/weekends).
• The post holder is responsible for the ITIL V3 Transition Management – (Change, Release, Configuration & Knowledge Management processes).
• Line management of one Knowledge management resource.
• The post holder will be a senior member of the IT Operations Team.
• Daily contact with managers across the organization, and responsible for building and maintaining excellent relationships with internal clients. 

Requirements:

• ITIL Practitioner qualification preferred.
• Report writing and analysis
• Experience of working within an ISO 27001 Security Standard Certified environment.
• Change Configuration & Release Management experience
• Experience of running Knowledge Management
• Experienced in documenting and revising processes and procedures
• Comfortable working alone as a single post with sole responsibility for a process and its effectiveness
• Project leader or management skills