Service Technician Job in Kolkata at Avant-Garde Technologies

Avant-Garde Technologies is hiring for the role of Service Technician!

Responsibilities of the Candidate:

• Performs a full range of service, troubleshooting and repair procedures. To include: Inspection, cleaning, lubricating, diagnostics, installation of equipment/accessories/parts/components, installing retrofits and modifications, repairs and/or replaces defective or worn parts as necessary to address reported or expected problems
• Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices
• Demonstrates required digital competencies associated with assigned products and level assignment
• Completes technical training on new equipment as assigned
• Dismantles devices to gain access to and remove defective parts
• Adjusts functional parts of devices and control instruments
• Operates machines to test their performance
• Initiates orders for parts required for the repair of equipment
• Management: Manage car stock inventory – organization and accuracy
• Accurately report daily activity and service call information. All reporting will be conducted in Real Time
• Executes all required territory management and call-handling procedures
• Works closely with sales partners to maximize equipment leads and upgrade opportunities
• Maintains and manages own parts inventory with a high degree of accuracy
• Adheres to territory backup plans
• Completes all required administrative tasks in an accurate and timely manner
• Complies with all company policies
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring an overall high level of customer satisfaction with the service performed
• Exhibits professional appearance and demeanour at all times
• Maintains productive, professional relationships with all company personnel
• Maintains a positive demeanour and is a contributing team member
• Performs other duties as assigned
• Regular, reliable and predictable attendance is required

Requirements:

• A valid driver’s license and good driving record is a must
• Excellent customer service skills
• Strong analytical and troubleshooting skills
• Must be a self-starter
• Must be capable of working independently
• Ability to handle highly stressful situations and thrive under pressure
• Impeccable Integrity and honesty