Service Request Coordinator Job in Gurgaon at BT Group
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Service Request Coordinator
BT Group
Full Time Job
4L-4L per annum
1-3 years
Posted 30+ days ago
Location
- Gurgaon
Skills Required
- Customer Service
- Problem Solving
- Service Level Agreement
- Order Management
- Technical Support
- Business Management
- Decision Making
About this Job
BT Group is hiring for the role of Service Request Coordinator!
Responsibilities of the Candidate:
- Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers
- Supports the team ahead of customers' monthly service review meetings through routine data analysis.
- Supports the review and progress assessment on continuous service improvement plans for each customer.
- Collates information and resources in supporting the development of the operational service improvement plan.
- Acts to resolve routine problems for assigned customers generally covered by existing procedures with limited supervision.
- Assists teams in regularly contacting customers to promote products and services according to the needs of customers, in conjunction with the sales team and with limited supervision.
Requirements:
- Customer Service
- Communication
- Issue Resolution
- Continuous Improvement
- Problem-Solving
- Service Level Agreement Management
- Order Management
- Supplier Management
- Technical Support
- Business Process Improvement
- Escalation Management
- Project/Programme Management
- Decision Making
- Growth Mindset
- Inclusive Leadership
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About BT Group
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