Service Now Trainer- Manager Job in Bengaluru at PwC

PwC is hiring for the role of Service Now Trainer- Manager!

Responsibilities of the Candidate:

• Serve as a ServiceNow authorized product trainer, providing high-quality training sessions to users. 
• Must have experience in conducting ServiceNow fundamentals training 
• Must have experience in conducting Advanced ServiceNow training (Deep level Service Now Platform concepts , Basic to Advanced Service Now scripting) 
• Must have hands on experience working on at least 2 to 3 modules out of the following: IT Service Management, IT Operations Management (CMDB Discovery), IT Asset Management, HR Service Delivery, Service Portfolio Management, SecOps (Threat, Vulnerability response, SIR), Customer Service Management. 
• Design, create, edit, and publish engaging learning content in various formats to facilitate the adoption of new and enhanced ServiceNow capabilities. 
• Develop and maintain knowledge content within the ServiceNow knowledge base for easy consumption by end users. 
• Support operations and maintenance (O&M), development, modernization, and enhancements (DME) of ServiceNow modules, including SecOps, IRM, and CAM. 
• Collaborate with cross-functional teams to integrate enterprise tools and cloud services (e.g., AWS, Azure, Salesforce) into the ServiceNow environment. 
• Ensure training aligns with Agile methodologies and best practices in ServiceNow configuration and usage. 
• Contribute to maintaining the platform's Authority to Operate (ATO) by ensuring compliance and effective knowledge sharing. 
• Deliver performance-based outcomes focused on ServiceNow best practices, resiliency, and user adoption.

Requirements: