Service Excellence Lead Job in Bangalore at DXC Technology

DXC Technology is hiring for the role of Service Excellence Lead!

Responsibilities of the Candidate:

• Conduct process studies to evaluate their fit for RPA and AI/ML or other improvement methods
• Participate in demo sessions with process SMEs to gather current process overview and prepare the as-is process map and process documentation
• Propose business case and design the high level solution for the improvement
• Gather process related information and analyses the data using statistical tools to assess process performance,
• Facilitate brainstorming sessions for teams to identify pain areas,
• Perform root cause analysis of identified problems,
• Consolidate pain areas identified and propose recommendations for process improvement – internal/external consultant,
• Lead or/and serve as a mentor for a project teams chartered to address identified deficiencies,
• Classify improvement projects according to the center requirements,
• Coordinate, administrate improvement projects across the teams and monitor the progress and timelines,
• Deliver internal training sessions on quality topics (scheduled and on-demand)
• Promote company corporate cultures and demonstrate discipline
• Contribute during internal and 3rd party visit/audits when applicable
• Participate in projects appointed by management
• Share best practices with other DXC business units

Requirements:

• Deliver constant high-quality performance, focus on details and accuracy
• Ensure that tasks are completed within specified deadlines and quality parameters
• Assume personal ownership for DXC business results and execution
• Proactively solve customers’ problems, be accountable for solving the problem
• Build very good relationship with your customer/team, always be positive about your customer/team
• Maintain strong communication standards, international and multi-cultural mindset
• Timely reporting of tasks managed and working time in accordance with employment regulation
• Complete all mandatory trainings specified by management
• Cooperate fully during internal and external audits
• Obey rules regarding working time management set by the employer
• Obey employment and company regulations
• Obey rules and regulations regarding health, safety and fire hazard
• Protect company welfare, its property
• Under no circumstances disclose trade secrets nor company’s confidential information, defined by specific contracts and regulations