Service Engineer - North Job in Manesar at Captiva Energy Solutions Pvt Ltd

Key Responsibilities

• Attend field complaints and provide timely service support at customer sites across Manesar, Noida, and surrounding areas.
• Handle commissioning calls ensuring correct installation, testing, and performance verification.
• Diagnose and troubleshoot mechanical and electrical issues (preference for Gas Engine experience).
• Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).
• Provide inputs for AMC (Annual Maintenance Contracts) and other aftermarket growth opportunities.
• Ensure proper documentation, reporting, and feedback to the Regional/ Central Service Team.
• Contribute towards AOP growth through effective service delivery and customer engagement.

Qualifications & Experience

• Diploma / Graduate in Mechanical or Electrical Engineering (Gas Engine experience preferred).
• 3–4 years of relevant experience in field service, installation, or maintenance.
• Strong knowledge of service, commissioning, and troubleshooting processes.

Key Skills & Competencies

• Excellent technical troubleshooting ability.
• Knowledge of installation and commissioning standards.
• Strong customer handling and communication skills.
• Ability to work independently and meet service SLAs.
• Commitment to customer satisfaction and efficiency improvements.

Performance Indicators (KRA/KPI):

• Timely closure of customer complaints.
• Reduction in service TAT & MTTR.
• Number of commissioning activities completed successfully.
• Contribution to aftermarket and AMC opportunities.
• Customer satisfaction feedback and retention.

Captiva Energy Solutions Private Limited is a Private company incorporated on 02 July 2010. It is classified as Non-government company and is registered at Registrar of Companies, Kolkata. Its authorized share capital is Rs. 2,500,000 and its paid up capital is Rs. 2,418,370. It's NIC code is 311 (which is part of its CIN). As per the NIC code, it is inolved in Manufacture of electric motors, generators and transformers.