Service Engineer Job in Chennai at Emerson

Emerson is hiring for the role of Service Engineer!

Responsibilities of the Candidate:

• Support LCS leader and ISE for KOB3 offers (Budgetary/Firm), as per customer requirements
• Ensure Order entry for KB3 orders in system within 24 hours with internal co-ordination, if the order is technically and commercially clear. If required, checking with customer/Sales for getting amendments/Query reply etc.
• Ensuring all the details from customers for the accurate ordering is available and sending order to SOM for order booking. 
• Various customer portal processes must be completed prior to Service / Spares order entry.
• Check Spare/Service order status with internal SOM/materials team and ensure to have clear communication to client on the order status. 
• Statutory docs arrangement from respective dept and send to client as per their requirement for Spare/service order.
• Generating Service Request (SR) in service portal for product complaint from client /issues on site informed by service engineer. Collecting all required details from service team and follow-up for the closure of the site complaint with Quality Team/AP Product marketing team/ other factory teams. 
• Ensure Service Invoice internal process, service invoice generation in client portal and submission of Invoice must be completed timely to client.
• Deputation of service engineers as per service complaint received from client a.nd as per service AMC contract.
• Maintain customer complaint document, database folder with photographs, communication, documents if any on MS teams. 
• Maintain regulator install base with the help of PMO/Service team and update every quarter.

Requirements:

• Experience in handling Regulators/ control valves/ Regulators Erection & commissioning will be an added advantage.
• Excellent verbal and written communication skills.
• Ability to work well in a team environment.
• High level of Integrity & Trust
• Customer Focus Mindset
• Knowledge of Site Safety Practices
• Ensure Accountability
• Situational Adaptability
• Strong Problem-solving skills
• Effective change management skills
• Clear written and verbal communication skills