Service Engineer Job in Pune at Cummins India

Cummins India is hiring for the role of Service Engineer!

Responsibilities of the Candidate:

• Investigate product or system problems, understand causal mechanisms, recommend appropriate action, and document results with guidance from more experienced team members.
• Applies and supports product problem-solving processes such as the seven-step problem-solving approach and tools such as the product development roadmap to enable high-quality repair events.
• Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
• Collaborates with technical experts in the area of failure analysis and data trends to implement final product resolutions to reduce customer downtime.
• Manages large-scale development or issue resolution projects.

Requirements:

• Prior entry-level engineering equivalent work experience in a relevant discipline area is required. Knowledge of MS Office tools is preferred
• In-depth Knowledge of QSOL
• Ability or Develop the ability to resolve QSOL ticket
• Ability to learn new things
• Ability to publish and analyze QSOL ticket data in BI Publisher
• College, university, or equivalent Bachelor's degree in Engineering or other relevant technical disciplines is required
• Skills Required: Field Investigation and Support, Technical Service Information, Technical Customer Management, Product Problem Solving