Service Desk Trainee Job in Chennai at FUJITSU

FUJITSU is hiring for the role of Service Desk Trainee!

Responsibilities of a Candidate:

• Primary responsibility is user support and customer service.
• Being present and available to clients requiring assistance in executing the process.
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures accurately.
• Become familiar with helpdesk policies and services. Become familiar with the various stakeholders.
• Guide and mentor junior team members.

Requirements:

• Fluent Japanese speaking ability
• Need to communicate daily with Japanese customer
• Excellent oral and written communication skills in Japanese
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
• Ability to utilize the applications for Microsoft Office for support, reporting and documentation
• Ability to provide support over the phone, good phone skills, professional demeanor, previous customer service experience required
• Ability to think around problems and come up with creative solutions is helpful
• Ability to work with or without direct supervision
• Ability to mentor, guide junior members and run the show in absence of team lead and SDM
• Skills: JLPT N3