Service Desk Associate Job in Bangalore at Unisys

Unisys is hiring for the role of Service Desk Analyst!

Responsibilities of the Candidate:

• Act as the first point of contact for end-user issues and requests.
• Provide technical support for internal and external customers.
• Diagnose and resolve hardware, software, and network issues.
• Follow up on issues to ensure resolution and customer satisfaction.
• Escalate complex issues to higher-level support teams.
• Maintain accurate records of all support incidents and resolutions.
• Adhere to SLAs and KPIs for response times and resolution rates.
• Provide excellent customer service and support.
• Work in a 24/7 shift-based environment.

Requirements:

• Diploma or Bachelor's degree in Computer Science, Information Technology, or related field.
• 1-4 years of experience in IT Service Desk or technical support roles.
• Strong understanding of operating systems (Windows, macOS), hardware, networking, and Microsoft Office Suite.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Willingness to work in a 24/7 shift-based environment.
• Relevant IT certifications (preferred).