Service Desk Associate Job in Hyderabad at Unisys

Unisys is hiring for the role of Service Desk Associate!

Responsibilities of the Candidate:

• Receive and document all end user reported issues or requests.
• Provide technical support for internal and external customers.
• Support hardware, operating systems, sub-systems, and applications.
• Apply basic diagnostic techniques to identify and investigate problems.
• Recommend solutions to correct common failures.
• Take ownership of end user issues from start to resolution.
• Follow up on issue resolution as per process requirements.
• Escalate complex problems to Remote Support Engineering or Field Engineering.
• Maintain call quality and response times according to SLA's.
• Ensure all cases are properly documented and updated in the system.
• Support multiple clients with professionalism and insight.

Requirements:

• Fresher
• Excellent verbal and written communication. 
• Good Knowledge on Operating Systems, Hardware, Networking and MS Applications 
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.) 
• Multitasking and coordination skills 
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions 
• Willingness and ability to work in shifts (24 x 7) 
• A minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batch) 
• Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level