Service Desk Analyst Job in Kolkata at Wipro Technologies
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Service Desk Analyst
Wipro Technologies
Full Time Job
Not Disclosed
0-3 years
Posted 30+ days ago
Location
- Kolkata
Skills Required
- Customer Service
- Customer Success
- Customer Relationship Management
- Communication Skills
- Presentation Skills
- Time Management
About this Job
Wipro is hiring for the role of Service Desk Analyst!
Responsibilities of the Candidate:
- Respond to queries from all calls, portals, emails, and chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolved as per the defined policies and framework
Requirements:
- Process Excellence - Ability to follow the Service standards and norms to produce consistent results, provide effective and reduction of risk – Competent to Expert
- Domain Knowledge – Knowledge of process/ domain managed– Competent to Expert
- Effective Communication
- Detail Oriented
- Change Agility
- Client centricity
- Execution Excellence
- Passion for Results
Eligible Degrees
+84 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Wipro Technologies
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