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Service Delivery Officer Authorizer(Mumbai) Job in Mumbai at Kotak Group

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Service Delivery Officer Authorizer(Mumbai)

Kotak Group

  Full Time Job

  Not Disclosed

  0-2 years

  Posted  30+ days ago

Location
  • Mumbai
Skills Required
  • Transaction Management
  • Problem Solving
  • Communication Skills
  • Analytical skills
About this Job

Kotak Group is hiring for the role of Service Delivery Officer Authorizer(Mumbai)!

About the Company:
The Kotak Group is a major Indian financial services conglomerate that began in 1985. It offers a wide range of services, including commercial banking, stockbroking, mutual funds, and insurance, and is headquartered in Mumbai. The group's flagship company is Kotak Mahindra Bank Ltd., which was formerly a non-banking finance company and the first of its kind to convert to a bank in India in 2003. 

Responsibilities of the Candidate:

  • Service walk-in customers across all segments, ensuring prompt and courteous assistance
  • Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products Act as a backup to the Service Officer (SO) during peak hours or absences
  • Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts
  • Resolve customer queries efficiently and professionally
  • Identify and capitalize on business opportunities sensed during customer interactions
  • Deliver a high-quality customer experience to encourage retention and positive word-of-mouth
  • Ensure compliance with internal policies and regulatory guidelines.
Eligible Degrees
MBA / All Courses
Bachelor of Technology/Engineering / All Courses
Master of Technology / All Courses
Bachelor of Arts / All Courses
Bachelor of Science / All Courses

+96 More

Who can apply
Work Experience: 0-2 years
Eligible Graduation Years: 2025, 2024, 2023, 2022
Documents Required

1. Resume

2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)

About Kotak Group
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