Service Delivery Manager Job in Gurgaon at Lenovo

Lenovo is hiring for the role of Service Delivery Manager!

About the Company:

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

Responsibilities of the Candidate:

• Field Service Delivery day-to-day operations drive with the authorized service partners (ASP) in the region
• Delivery of the results for End to end cycle time (ECT) for the Open work orders, CX matrix in terms of Top3 Box ( T3B), Repeat repairs, Parts consumption, Part return rate (RMA), Hygiene parameters implementation at service centers,  Key ASP programs etc. as per the India targets