Service Assurance Engineer I - Event Support Job in Gurgaon at American Express

American Express is hiring for the role of Service Assurance Engineer I - Event Support!

Responsibilities of the Candidate:

• Event Coordination: Manage all Audio-Visual aspects of events, from pre-event planning to live support and post-event breakdown.
• Customer Service: Provide high-level service to event organizers, presenters, and attendees, addressing any audio/video-related concerns promptly.
• Communication: Communicate and coordinate with event planners, team members, and vendors effectively to ensure a seamless production
• Problem-Solving: Quickly resolve any technical issues that arise before or during events to ensure a seamless experience.
• Team Training: Lead and train AV support teams, ensuring they are prepared to provide excellent service during events.
• Vendor Management: Work with external vendors to secure necessary equipment and services.
• Co-ordinate weekly meeting room AV checks across India
• Host a weekly call with Video End Point Support Team to make sure all Video End Point and Town Hall support incidents are addressed and any VEP projects have momentum.
• Responsible for all incidents raised through Meeting Room Help - slack App for India

Requirements:

• Hands-on experience in a similar role
• Excellent relationship-building and relationship management skills
• Outstanding customer service skills
• Exceptional organisational and project management skills
• Experience working with internal and external technical teams to resolve technical issues.
• Experience supporting Meeting Rooms, AV Events and Large-scale Town-Halls
• Technical expertise in audiovisual equipment and software, including setup, operation, and troubleshooting.
• In-depth knowledge of Cisco Webex software and hardware
• Experience using Brightsign hardware, IPTV and Solstace software
• Proficiency in Windows and MAC operating systems
• Basic knowledge of corporate network topologies