Senior Travel Counselor Job in Gurgaon at American Express

American Express is hiring for the role of Senior Travel Counselor!

Responsibilities of the Candidate:

• Advise and arrange travel for corporate business customers (both individuals and groups) 
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services 
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations 
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided 
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements 
• Use positive telephone service techniques and act on special customer requests 
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels 

Requirements:

• Passion for excellence in client service, including proactive anticipation of needs 
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) 
• Professional communication (written and verbal) 
• Ex India ticketing and Basic Visa understanding
• Act with integrity, and look after personal traveler information 
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) 
• Resolving customer issues quickly and independently / with supplier 
• Teamwork and openness to feedback