Senior Technical Product Consultant Job in Noida at Adobe Inc.

Adobe is hiring for the role of Senior Technical Product Consultant!

Responsibilities of the Candidate:

• Troubleshoot and reproduce the technical problems reported by customers and define workarounds.
• Provide technical support via telephone and email, and thoroughly logs all interactions in respective support cases
• Validate and report customer-submitted product bug reports with precision.
• Educate customers on using Digital Marketing products, specifically Adobe Target.
• Assist in testing new and enhanced products.
• Manage projects professionally and within stated timelines.
• Own cases in their name and contribute to the success of the global team.
• Identify trends and potential issues and quickly communicate with affected parties.
• Support sustainable & scalable software solutions for Adobe's largest customers.
• Help maintain accurate and complete product documentation.
• Treat each case as an opportunity to delight customers, despite factors outside the control of the consultant (such as product limitations or dependencies on third parties)
• Assists in special projects and other duties as assigned.

Requirements

• Bachelor's degree in computer science or related field
• At least, three years experience in a customer support environment, preferably in a high enterprise tech setting
• Excellent communication skills - both verbal and written.
• Must be self-motivated, responsive, professional, and dedicated to customer success.
• Possess an innovative, problem-solving, and solutions-oriented mindset.
• Demonstrated ability to learn quickly, be a team player, and manage change effectively.
• Extensive knowledge of Microsoft Office and websites.
• Ability to troubleshoot problems while ensuring customer satisfaction systematically and effectively within stated service level goals.
• Ability to build strong relationships across internal teams and with customers.
• Strong technical Acumen
• Must have, Deep knowledge and understanding of HTML, JavaScript, Perl, and Web services/API.
• Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management.
• Experience with SQL and database management.
• Experience with data insertion and reporting APIs, SOAP, REST and PHP
• Knowledge of Mobile and Video programming solutions
• Desirable to have experience using Adobe Solutions like, Adobe Experience Platform, Analytics, Target, Audience Manager, or other web analytics and optimization tools, in or out of the Adobe Marketing Cloud.
• Proven ability to diagnose and troubleshoot complex analytic implementation issues.
• Practical understanding of JQuery, Angular JS, and Any JS Framework
• Working knowledge of API (Application programming interface)
• Ability to identify, research, and quantify business problems using statistical analyses on large data sets.