Senior Technical Consultant Job in Hyderabad at Blue Yonder

Blue Yonder is hiring for the role of Sr. Technical Consultant!

Responsibilities of the Candidate:

• Provide technical support for applications and services based on Python & Mulesoft
• Support and resolve technical issues of Python-based adapters and services including other Platform/Integration components
• Support for resolving alerts, monitoring, level 1 & 2 investigations of issues, and customer cases with Python-related adapters & services 
• Deploy, upgrade, and support Python/Mule/AMQ/services/technologies
• Work with customer/application/product teams ensuring the deadlines are not breached
• Identify areas of improvement and cut down the manual effort through automation

Requirements:

• Bachelor’s degree (STEM preferred) and a minimum of 3 to 6 years of experience in Software development/support
• Ability to work flexible hours in shifts and the ability to support 24x7 production support operations
• Strong customer-facing skills and communication skills (verbal and written)
• Strong knowledge of service management processes like incidents, service requests, changes, and problem
• Working knowledge of ticket tracking tools like Salesforce/Service Now/Jira
• Strong troubleshooting skills
• Good working knowledge of SQL (preferably Microsoft SQL server)
• Working knowledge of API’s (REST and SOAP) 
• Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
• Experience with Active MQ, Message Broker, or other JMS-based messaging platforms like Kafka, Rabbit MQ
• Experience in using ARM for monitoring and analysis of the environments
• Experience in working on Windows and Linux Operating Systems
• Experience troubleshooting/Managing Runtime Servers
• Experience working with Python & Mulesoft Connectors - Standard/Custom
• Experience troubleshooting and performance tuning of ESB/middleware components
• Learn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies
• SaaS/Cloud/Azure experience a plus 
• Willingness to learn by Solution knowledge to optimize support and troubleshooting interactions and time
• Experience working with any Planning or Execution Systems is a plus
• Prior systems administration/application configuration management experience is preferred
• Ability to adapt and respond to fast-moving & changing project environments
• Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.
• Well organized and able to meet deadlines and multi-task