Senior Team Member Job in Gurgaon at Bank of America

Bank of America is hiring for the role of Senior Team Member!

Responsibilities of the Candidate:

• Process/verify payments (incoming, outgoing) & exceptions promptly, adhering to laid down procedures, and ensuring that the established service standards are met
• Monitor & ensure all queues are cleared as per currency cut-off
• Perform processing-related activities for multiple branches across Global Wires and update task tracker
• Understand various upstream and downstream and effectively communicate for smooth daily operations
• Escalate any process-related ambiguities to the supervisors or manager for clarification
• Monitor mailbox and act accordingly without delay; distribute queues amongst the team on a priority basis
• Perform various end-of-day (EOD) checks and report to supervisor
• Support fellow team members across sites (India & US) on process-related queries
• Support the team manager in capturing performance-related data and report MIS on a timely basis
• Have an innovative approach to work and continuously identify and implement process improvements
• Seek opportunities to improve processes by initiating best practices
• Identify risk areas in the process and implement mitigation plans
• Assist supervisors in preparing various process reports

Requirements:

• Graduate or Post Graduate – Commerce (B.Com) or MBA (Finance)
• SWIFT Certified (Preferably)
• Years of Experience: 2 to 3 years
• Good communication skills, both verbal and written
• Fair understanding of various operational risk and controls
• High proficiency and processing experience in GBS application
• Ability to multitask, prioritize urgent items & meet stringent cut-offs
• Organized, methodical, and customer-focused
• Proven quick learner and ability to perform with minimal coaching & guidance
• Self-driven and able to multi-task with minimal supervision
• Eye for detail and ability to think on the feet
• Team player
• Willingness and ability to own tasks to completion
• Flexible and adaptable to changing demands and shift timings