Senior Talent Guide Job in Bangalore at Twilio

FamPay is hiring for the role of Senior Talent Guide!

Responsibilities of the Candidates:

• Work independently and with minimal supervision.
• Build and maintain strong relationships with recruiters and local TA leaders to mediate and resolve escalations from the team.
• Create and deliver exceptional experiences to ensure top-notch service for all your stakeholders and our candidates at all times.
• Update and maintain accurate candidate records in our applicant tracking system.
• Juggle multiple priorities and solve complex problems as they arise.
• Be organized with impeccable attention to detail.
• Get things done promptly while observing our SLAs and supporting the team in doing the same.
• Think Big about ways to improve our processes and be the best in class.
• Ensure visibility across the global team and work towards establishing and maintaining standardized processes across the globe.
• Keep track and document actions taken such as resolved requests and events coordinated.

Requirements:

• 6+ months experience in administrative or customer service roles. 
• Excellent verbal and written communication skills.
• Customer service-focused approach.
• Highly organized and detail-oriented.
• Ability to juggle multiple priorities and solve complex problems as they arise.
• Ability to work cross-functionally and across multiple levels to build and deliver world-class customer service.