Senior Systems Engineer Job in Bangalore at Moody's

Moody's is hiring for the role of Senior Systems Engineer!

Responsibilities of the Candidate:

• Developing strong relationships with business partners and development teams to understand how ServiceNow supports Moody’s business goals.
• Driving solid instance health by reviewing and guiding the remediation of configurations that do not align with ServiceNow best practices.
• Providing technical direction and architecture of ServiceNow-based business and IT solutions
• Acting as a hands-on lead developer actively developing key stories and guiding the development team in development and strategy best practices to maintain stability, improve data quality, and improve the user experience of the ServiceNow solutions
• Providing knowledge transfer and training to application support personnel
• Driving solutions across the platform that align with ServiceNow out of the box capabilities
• Identifying potential bottlenecks and working through resolution with stakeholders.
• Providing technical guidance and serving as an escalation point for the extended ServiceNow team.
• Maintaining knowledge and understanding of the latest ServiceNow features and product offerings.
• Driving continual service improvement through the establishment of best practices, reusable assets, and refinement of the implementation processes.
• Determining how best to leverage tools and techniques involving infrastructure such as scripting, configuration management, automated testing, and other DevOps techniques to improve delivery quality, speed, and experience.
• Generating and maintaining technical design and configuration documents.
• Networking with key contacts and stakeholders internally and externally to drive process and efficiency in implementations.
• Troubleshooting issues, performing root cause analysis, and providing solutions for problems.
• Taking ownership to address issues and solve problems, understanding upstream and downstream impacts, and designing/delivering solutions appropriately.
• Participating in code reviews to ensure that code quality is at the highest level possible and appropriate design patterns are being used.
• Working with Admin support to resolve support issues within ServiceNow.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or other related fields or equivalent professional experience
• 4+ years of large ServiceNow instance experience driving architecture and design
• 4+ years as a developer on a large ServiceNow implementation
• 4 years of advanced ServiceNow administration, configuration, integration, and development experience including JavaScript, HTML/CSS, XML, REST/SOAP, LDAP, and SSO
• Experience planning and executing a minimum of 3 ServiceNow upgrades
• Excellent interpersonal, written, and verbal communication skills
• Ability to work collaboratively with customers and all functional team members