Senior System Administrator Job in Bangalore at HCL Technologies Limited (HCL)

HCL Technologies Limited (HCL) is hiring for the role of Senior System Administrator!

Responsibilities of the Candidate:

• Provide advanced technical support by performing root cause analysis and implementing solutions for complex incidents involving Oracle Administration and PostgreSQL, ensuring adherence to quality standards and regulatory requirements.
• Collaborate with support teams to resolve complex tickets within agreed SLAs, ensuring seamless operations and a strong security posture across various database environments.
• Conduct knowledge base updates and manage documentation to improve operational efficiency and facilitate training for new analysts, fostering a culture of continuous improvement.
• Coach and mentor analysts to enhance their skills in troubleshooting and incident resolution, ensuring high standards of service delivery.
• Strive for positive customer experiences by achieving First Call Resolution targets, minimizing rejected resolutions and case reopens, and proactively addressing potential security threats.
• HandsOn experience on HA, DR deployment on (MSSQL, MySQL, Oracle and Postgre)
• Database Migration and Optimization expertise on (MSSQL, MySQL, Oracle and Postgre)
• Database Performance management on (MSSQL, MySQL, Oracle and Postgre)
• Database Consolidation and Capacity management (MSSQL, MySQL, Oracle and Postgre)

Requirements:

• In-Depth Knowledge Of Mssql, Mysql Oracle, And Postgresql Administration, With A Solid Understanding Of Database Management Principles.
• Proficient In Troubleshooting Complex Technical Issues And Implementing Effective Solutions.
• Strong Analytical Skills For Performing Root Cause Analysis And Problem-Solving.
• Familiarity With Incident Management Processes And Best Practices In Support Operations.