Senior Support Engineer Job in Pune at HCL Technologies Limited (HCL)
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Senior Support Engineer
HCL Technologies Limited (HCL)
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Pune
Skills Required
- Quality Assurance
- Product Management
- Root Cause Analysis
- Critical Thinking
About this Job
HCL Tech is hiring for the role of Senior Support Engineer!
Responsibilities of the Candidate:
- To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
- To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
- Collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
- To provide technical assistance to the team members in resolving customer issues.
- To drive continuous improvement initiatives for support processes, and workflows and Identify opportunities for innovation, automation, and efficiency enhancements.
Requirements:
- 3D experience Platform Fundamentals requirements.
Eligible Degrees
+95 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About HCL Technologies Limited (HCL)
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