Senior Support Engineer Internship in Bangalore at Blue Yonder

Blue Yonder is hiring for the role of Senior Support Engineer!

Responsibilities of the Candidate:

• Acts as a liaison between Support Services, PMG, and Consulting Services across products. 
• Available on call (on shift basis) for extreme emergencies / critical site down issues.
• Demonstrates and adheres to best practices of all internal Support Services policies and procedures.  
• Ensures quantity and quality content in the Knowledgebase.
• Escalates issues that may have a negative financial or relationship impact.  
• Mentors team associates in product knowledge and triage techniques.
• Performs customer performance reviews and Health Checks.
• Provides advice to customers and product/implementation teams regarding industry best practices and process methodology.  
• Provides functional and/or technical support during a customers product implementation and "go-live" periods.  
• Understand the business features and functionality to be provided by the product.
• Works in a cross-functional capacity to support quality design, development, and testing.
• Works with other analysts to progress and resolve sensitive and complex issues, in addition to maintaining their assigned caseload.
• Monitors and actions BY solutions for SaaS customers, Continuously improving solution stability by early detection and resolution, as well as outflow and recurrence prevention of incidents
• Adds value by developing knowledge articles as well as working on operational improvements
• Understands SAAS consumption, adoption, and business value KPIs related to respective solution

Requirements:

• Bachelor's degree in computer science or a related field
• Strong understanding of computer hardware and software
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills