Senior Specialist WFM Planning Job in Ahmedabad at TTEC

TTEC is hiring for the role of Senior Specialist WFM Planning!

Responsibilities of the Candidate:

• Pinpoint areas for improvement through monitoring call volumes, managing agent staffing, scheduling processes, and forecasting future needs for a successful client program 
• Use your knowledge and understanding of client needs to analyze and prepare staffing reports while comparing new information to old reports  
• Forecast and recommend staffing headcounts on a long-term basis 
• Bring your time management and organizational skills to manage multiple, complex, on‐going tasks 
• Work across many departments to implement existing and new processes built for success 

Requirements:

• 2 years or more data analysis experience 
• Associate degree, technical school or equivalent work experience 
• Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks 
• Solution-oriented mindset  
• Understanding, interpreting, and manipulating data for reporting.