Senior Specialist-Network Data Job in Noida at HCL Technologies Limited (HCL)

HCL is hiring for the role of Senior specialist!

Responsibilities of the Candidate:

• Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Lan/Wan Management And Support Operations To Ensure Compliance With Company Policies.
• Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Intricate Technical And Security Issues.
• Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
• Resolve Complex Service Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Robust Security Posture.
• Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Potential Security Threats.

Requirements:

• Advanced Proficiency In Data Lan/Wan Technologies And Troubleshooting Techniques.
• Strong Analytical Skills For Performing Root Cause Analysis And Resolving Complex Technical Issues.
• Excellent Communication Skills For Effective Collaboration With Team Members And Stakeholders.
• Familiarity With It Service Management Tools And Ticketing Systems.