Senior Specialist Job in Bangalore at HCL Technologies Limited (HCL)
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Senior Specialist
HCL Technologies Limited (HCL)
Full Time Job
Not Disclosed
1-2 years
Posted 30+ days ago
Location
- Bangalore
Skills Required
- Service Level Agreements
- Collaboration skills
- Technical Support
- Problem Solving
About this Job
HCL Technologies Limited (HCL) is hiring for the role of Senior Specialist!
Responsibilities of the Candidate:
- To adhere to quality standards, regulatory requirements and company policies.
- To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
- To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
- To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
- To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.
Requirements:
Skills: Linux
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About HCL Technologies Limited (HCL)
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