Senior Software Engineer Job in Mumbai at Diebold Nixdorf India Pvt. Ltd.
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Senior Software Engineer
Diebold Nixdorf India Pvt. Ltd.
Full Time Job
Not Disclosed
0-3 years
Posted 30+ days ago
Location
- Mumbai
Skills Required
- HTML5
- CSS
- Javascript
- C#
- SQL
- .NET
- Angular Framework
About this Job
Diebold Nixdorf is hiring for the role of Senior Software Engineer!
Responsibilities of the Candidate:
- Develop and deliver scalable, high-end solutions for blue-chip organizations, mainly by remote but not limited to being on-site for deeper troubleshooting when needed.
- Investigate and fix defects located in existing solutions
- Investigating and resolving incidents promptly or within the Service Level Agreement (SLA).
- Simulating and reproducing issues in Test Environment until the root cause is found.
- Working directly with customers remotely to resolve any issues they find in Diebold Nixdorf’s broad range of software offerings.
- Investigating logs and scripts, developing fixes, and answering general questions about the software.
- Managing tickets and customer expectations, providing support via ticket tools or email, phone and in person.
- Estimate new feature requests
- Creating and maintaining documentation for both internal and customer use.
- Report progress to line management
- Working with internal teams to ensure that upgrades and project work have a smooth transition into the production environment and cause minimal disruption
- Analyzing ticket data to spot common trends and underlying problems to proactively prevent future incidents
- Ensuring that standard operating procedures are in place and followed
- Reviewing future software versions to recommend necessary and/or beneficial upgrades and patches to meet customer requirements and expectations.
- Maintaining effective relationships with customers and all stakeholders
- Flexible to work on Shifts to handle Global customers’ service time.
- Participating in customer meetings to share status updates and improvement plans
Requirements:
- Diploma or Degree in Computer Science/ Engineering, or any equivalent
- Strong technical, analytical, and problem-solving skills including troubleshooting and root cause analysis.
- Strong technical skills in SQL scripting, SQL DB, windows batch command and know-how in SQL Server
- Must-Have C#, .NET, Angular Framework, HTML5, CSS, JavaScript
- Must-Have Tools: Jenkins, GIT, Microsoft Visual Studio
- Web Services: REST and/or SOAP API
- Experience in software support and development
- The ability to communicate with customers in English
- The ability to work both independently and as part of a team
- The ability to manage your time and tasks to make sure incidents can be resolved within SLA
- The ability to keep calm under pressure and to deal with competing priorities
- The ability to troubleshoot hardware and distinguish between hardware/software issues eg printer
- This role may require international travel for rollout support when needed
- This role requires flexible working hours when needed
Eligible Degrees
+92 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Diebold Nixdorf India Pvt. Ltd.
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