Senior Representative-Corporate Client Servicing Job in Gurgaon at SHL India Private Limited

SHL is hiring for the role of Senior Representative-Corporate Client Servicing!

Responsibilities of the Candidate:

• Develop and handle Customers' project plans, maintaining progress and dependencies across multiple projects/types.
• Track risks, mitigate issues, prioritize, and maintain them throughout project lifecycles
• Monitor and coordinate updates with internal teams to confirm project status
• Facilitate meetings and communicate ongoing project status to Customers, stakeholders, and collaborators
• Attend and participate in departmental and inter-departmental meetings
• Manage and deepen key customer relationships for maximum satisfaction
• Prepare weekly MIS reports for Customers and Internal Management
• Work out new strategies to reach out to customers and ensure best results

Requirements:

• Extensive experience in a customer contact/customer delivery environment.
• Proficient in working with KPIs and SLAs
• Strong MS Excel, including graphs, pivot tables, and charts
• Capability to perform effectively in adverse and volatile scenarios
• Outstanding written and oral communication abilities
• Working towards milestones, reporting progress, and handling change request.