Senior Program Manager Job in Bengaluru at Amazon

Amazon is hiring for the role of Senior Program Manager!

Responsibilities of the Candidate:

• Develop programs to reduce wasteful concessions by working with category ad upstream teams on returns that impact product quality on the platform.
• Support IN business by collaborating with business teams, product managers, and technical teams to continuously innovate and redesign programs to better serve our customers.
• Identify trends of concessions drivers across functions and collaborate with business teams, and operations teams to reduce defects as well as losses.
• Manage a team to deliver on defect reduction goals and create an inspiring team environment with an open communication culture.
• Identify trends of concession abuse and identify opportunities to programmatically reduce costs.
• Deliver product/program quality improvements based on Customer feedback and core Customer Service performance measurements.
• Identify opportunities to develop and drive solutions to enable automated tools and applications for self-service.
• Define, prioritize, and plan the Projects that will need to be implemented, gaining alignment with all appropriate levels within Amazon's Customer Service (CS), Worldwide as well and Stakeholder teams.
• Schedule and secure the resources and manage cross-functional teams to deliver these projects.
• Monitor the Project's overall progress: anticipating risks, resolving issues, and initiating corrective action as appropriate.
• Identify and manage stakeholder groups, and provide regular operational metrics and business reports to those groups.
• Identify and drive opportunities for policy/process parity with other geographies.
• Map customer journey to identify pain areas for customers and thereby concession drivers.

Requirements:

• 4+ years of program or project management experience
• Experience owning program strategy-to-ended delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
• Experience implementing repeatable processes and driving automation or standardization
• Experience working cross-functionally with tech and non-tech teams