Senior Process Executive Job in Pune at Infosys

Infosys is hiring for the role of Senior Process Executive!

Responsibilities of the Candidate:

• Provide first-level resolution to the customers - Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
• Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
• Build rapport with customers through active listening, effective communication, and attention to detail.
• Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
• Document and track customer interactions and technical issues in the service management system.
• Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
• Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Requirements:

• Excellent in communication
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24*7 , flexible shifts - 100% WFO , no hybrid
• Any Graduate