Senior Operation Executive Job in Mumbai at SmartQ

SmartQ is hiring for the role of Senior Operation Executive!

Responsibilities of the Candidate:

• By guiding associates and promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers.  
• Drive the adoption process by assisting associates in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets. 
• Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays. 
•  Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager. 
• Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly.  
• Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures). 
• Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances. 
•  Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments. 
• The candidate will be required to work six days a week 
• SmartQ will provide travel reimbursements as per travel policy 

Requirements:

• Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude.  
• Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity. 
• A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives.  
• A graduate with a preference for holding a minimum craft course certification in Hospitality.  
• Requires a minimum of 2 year of relevant experience.