Senior Operation Executive Job in Jaipur at SmartQ

• Guide associates and promote the utilization of the digitized platform, and communicate the benefits and convenience of the SmartQ ordering APP, including associated offers.  
• Drive the adoption process by assisting associates in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets. 
• Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App, and ensure timely push notifications and banner displays. 
• Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager. 
• Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly.  
• Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures). 
• Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances. 
• Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments. 

Requirements:

• 1 to 4 years of experience