Senior Manager Service Excellence People Operations Job in Bangalore at LSEG

LSEG is hiring for the role of Senior Manager of Service Excellence People Operations!

Responsibilities of the Candidate :

• Driving Operational governance for People Ops globally through an Operations Maturity framework to set up a strong foundation of Optimal operations & Mature Service delivery model to enhance Customer experience.
• Establish a Service delivery dashboard to supervise metrics and drive operational excellence.
• Effective performance management and Operational Governance
• Optimally deploy capability-building framework to improve the quality and capability of delivery teams across locations.
• Develop and deploy Quality framework to ensure accurate Service delivery and deliver good customer experience.
• Initiated Risk Assessment to assess and strengthen existing controls and deploy new controls.
• Lead process improvement initiatives across the function
• Conduct Lean & Six Sigma workshops for People functions.

Requirements :

• Certified Six Sigma black belt to drive CI improvement initiatives and innovative practices to make People Ops a high-impact business organization.
• Conduct Lean and Six Sigma training in the organization.
• Commercially focused, pragmatic approach to resolving business issues.
• Proven track record in advising, mentoring, and developing People Leaders in the function.
• Ability to work on high-pressure topics and handle potential conflicts while maintaining a focus on effective resolution and achievement of business priorities. 
• Clear communication skills, able to engage with a range of partners clearly and persuasively.
• An active listener keen to understand needs and simplify sophisticated messages.
• A collaborative approach to building partnerships throughout LSEG, with the ability to become a trusted member of management teams and the People Function.
• Curiosity and commitment to continuous learning, alongside passion to inspire others to develop their knowledge and capability.