Senior Manager, Salesforce Operations Job in Bengaluru at Samsara

Samsara is hiring for the role of Senior Manager - Salesforce Operations!

Responsibilities of the Candidate:

• Ensure timely and effective resolution of incidents to minimize downtime and impact on sellers.
• Identify and resolve recurring issues through thorough root cause and continuously evaluate and enhance operational processes to improve efficiency and effectiveness.
• Work closely with development, quality engineering, and other relevant teams to ensure seamless operations and issue resolution.
• Maintain clear and open communication with key stakeholders, providing regular updates on operational performance and ongoing initiatives.
• Partner closely with the Sales, Finance, Business Technology and Product teams to ensure systems integration, seamless information flow, and alignment with the overall business strategy.
• Develop and implement strategies to enhance the performance and reliability of the GTMS ecosystem.
• Efficiently allocate resources to ensure optimal team performance and support for critical projects.
• Monitor and manage operational costs, ensuring budget adherence and cost-effective solutions.
• Ensure that all releases and updates meet the highest standards of quality and reliability.
• Oversee the release management process, ensuring smooth and efficient deployments with minimal disruption.
• Oversee the L2 and L3 support teams, ensuring they are effectively addressing and resolving issues.
• Provide guidance, mentorship, and professional development opportunities to team members.
• Set performance goals, conduct regular reviews, and implement improvement plans as needed.
• Identify, negotiate, and manage partnerships with third-party vendors to ensure the delivery of top-notch tools and services.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Requirements:

• Bachelor's degree in Business, Computer Science, Information Technology, or related field; Master’s degree preferred.
• 3+ years of experience in leadership roles focusing on Sales systems (ex. Salesforce Sales Cloud, CPQ).
• Experience in managing Operations teams driving system stability and Operational excellence.
• 3+ years of Salesforce experience.
• Deep business acumen, with a strong understanding of CRM systems, integration tools, Quality Assurance, and analytics platforms.
• Advanced influencing and communication skills, with a strong executive presence.
• Exceptional strategic thinking and problem-solving skills.
• Excellent collaboration skills, with experience working closely with Sales and Channel teams.
• A customer-centric mindset, with a focus on delivering value and a great customer experience.