Senior Manager - Recovery & Collections Job in Mumbai at Secure Debt Management Consultant LLP

Key Responsibilities:

1 Collections & Recovery Strategy:

• Develop and execute collection strategies for secured and unsecured loans to maximize recovery and minimize delinquency.
• Manage telecalling & field collection teams, ensuring target achievement and adherence to regulatory norms.
• Drive allocation strategies, optimizing resources between telecalling and field operations.
• Ensure adherence to compliance, regulatory guidelines, and fair collection practices.

2 Team Leadership & Management:

• Lead and manage a team of 25+ members, including field coordinators, field collectors, and telecalling agents.
• Ensure structured training & performance management for both telecalling and field collection teams.
• Work closely with Team Leaders to monitor agent performance, provide coaching, and drive overall efficiency.
• Develop an escalation management process for high-risk cases and ensure timely resolution.

3 Process Optimization & Dialer Management:

• Oversee dialer strategy, campaign management, and ensure optimum utilization of calling resources.
• Work in sync with technology and operations teams to enhance automation in collections.
• Define collection scripts & workflows for agents to improve customer engagement and resolution rates.
• Implement skip tracing and advanced collection techniques to improve contactability and recovery.

4 Performance Monitoring & Data Analytics:

• Develop and maintain MIS reports, dashboards, and performance trackers in Excel & data visualization tools.
• Conduct regular review meetings with leadership and clients, presenting data-driven insights.
• Analyze collection trends, delinquency patterns, and suggest proactive corrective measures.

5 Client & Stakeholder Management:

• Serve as the primary point of contact for the client's collections process, managing performance reviews & strategy discussions.
• Liaise with internal teams, including risk, legal, and compliance, to ensure smooth execution of collections strategies.
• Work closely with the National Collections Manager to align collections strategy with overall business objectives.

Key Requirements:

• Minimum 6 years of experience in collections & recovery within the banking/NBFC sector.
• At least 2 years in a managerial role, handling a team size of 25+, including field collectors & telecallers.
• Experience in managing a complete client portfolio, including strategy, execution, and performance reviews.
• Strong understanding of dialer systems, allocation strategies, and collections workflows.
• Hands-on experience in Excel for MIS reports, dashboards, and review files.
• Ability to work in a hybrid collections model (Call Center + Field).
• Strong leadership, team management, and stakeholder communication skills.
• Knowledge of legal & compliance frameworks in debt recovery.

Preferred Qualifications:

• MBA/Graduate in Finance, Business, or related field.
• Experience in handling banking collections processes.
• Exposure to AI-based collection models & digital recovery strategies.

Secure Debt Management Consultants Llp's last financial year end date for which Statement of Accounts and Solvency were filed is N/A and as per records from Ministry of Corporate Affairs (MCA), date of last financial year end date for which Annual Return were filed is N/A.