Senior Loan Servicing Representative Job in Hyderabad at Wells Fargo

WELLS FARGO is hiring for the position of Senior Loan Servicing Representative

Responsibilities of the Candidate:

• Support performance of less experienced Loan Servicing staff and overall effectiveness of the team
• Provide lending support service in operations, documentation, and customer service to Credit teams
• Provide feedback and present ideas for improving or implementing processes and tools within the Loan Servicing functional area
• Perform administrative, transactional, operational, or customer support tasks
• Resolve complex client problems and inquiries
• Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within the Loan Servicing functional area to improve business operations
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Use independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
• Interact with immediate Loan Servicing team, functional area, and internal peers outside the work group on loan-related servicing activities, as well as internal or external customers
• Participate in regional or team meetings, and provide guidance and training to less experienced individuals

Requirements:

• 4+ years of Loan Servicing experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience in Loan Servicing or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Should have experience in Commercial Insurance including Crops, Vehicles, Marine, and Uniform Commercial Code
• Experience in interpreting Policy documents
• Able to interact with Relationship Managers and Line of business on calls.
• Flexible to work in shifts