Senior Linux Technical Support Engineer Job at Everseen Infotech India Private Limited

• Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and desktop support 
• Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies 
• Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and software errors 
• Assist in the installation, configuration, and maintenance of Linux-based software applications 
• Perform massive stack restart/configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops 
• Apply patches and updates to Linux servers as necessary to keep systems up to date and secure 
• Work closely with L2 and L3 teams to ensure issues are properly tracked and resolved 

Requirements:

• Proficiency with Linux command-line tools and utilities  
• Basic knowledge of ticketing tools (Jira, ServiceNow) 
• Hands-on experience using Git for version control 
• Working knowledge of containerization tools (Docker, Podman, container) 
• Exposure to orchestration platforms (Kubernetes, OpenShift/OCP) 
• Familiarity with configuration management and automation using Ansible 
• Awareness of monitoring and visualization tools (Prometheus, Grafana)