Senior Lead Analyst Job in Gurgaon at American Express

American Express is hiring for the role of Senior Lead Analyst!

Responsibilities of the Candidate:

• Perform Business Self Testing for teams across GCS in line with the established procedures
• Monitor telephonic interactions with prospects/clients and ensure sales reps are adhering to procedural and compliance requirements
• Compliance and Quality checks include testing, remediation, trending analysis and close collaboration with business teams to improve their compliance performance
• Generate insights and conclusions from data

Requirements:

• Good hands-on experience with MS Excel, MS Access & PowerPoint
• Strong verbal & written communication skills and the ability to interact effectively with cross-functional teams
• Demonstrated analytical skills including the ability to think through all aspects of problems and generate possible courses of action
• Proven track record in driving results; ability to coordinate and prioritize
• Bachelor's Degree or equivalent
• Build and Leverage Relationships: Strong collaboration skills and demonstrated ability to network globally. Build and sustain relationships with key stakeholders
• Drive Results: Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change with time management
• A self-motivated, pro-active individual with an analytical mindset and excellent attention to detail 
• Preferred Qualifications:
  • Effective Time Management
  • Attention to Detail
  • Enterprise Leadership Behaviors
  • Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First
  • Lead with an External Perspective
  • Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
  • Do It the Right Way: Communicate Frequently, Candidly & Clearly
  • Make Decisions Quickly & Effectively, Live the Blue Box Values, Demonstrate Great Leadership Demands Courage
  • Experience in Operational Excellence, Compliance, Internal Audit, or a related discipline would be given preference
  • Microsoft Office, Speech Miner, NICE, One Force, SalesForce, and SharePoint are preferred
  • Technical background is not mandatory