Senior IT Support Analyst Job in Hyderabad at Qualcomm India Private Limited

Qualcomm India Private Limited is hiring for the role of Senior IT Support Analyst!

Responsibilities:

• Act as the primary point of contact for escalated technical issues from analysts.
• Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other IT equipment.
• Diagnose and resolve complex technical issues related to operating systems, software applications, network connectivity, and hardware components.
• Perform root cause analysis for recurring issues and implement permanent solutions to prevent future occurrences.
• Collaborate with other IT teams to escalate and resolve issues that require specialized expertise.
• Maintain accurate records of all service desk activities, including incident reports, service requests, and knowledge base articles.
• Develop and deliver training sessions to analysts on new updates and changes.
• Effectively participate in IT projects and initiatives aimed at improving Service Improvement as well as process improvements.
• Proficient in Coaching, Mentoring, and Conducting Quality Audits.

Requirements:

• High School Diploma or equivalent.
• 3+ years of experience in IT, Engineering Support, or related area.
• 2+ years of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
• Minimum of 5 years of experience in a technical support role, with at least 2 years in a senior or lead capacity.