Senior IT Business Analyst Job in Mumbai at Medtronic

Medtronic is hiring for the role of Senior IT Business Analyst!

Responsibilities of the Candidate:

• Provide support, drive and execute together with Countries and DST regional team PCS technology (product /app) deployments and adoption
  
• Create in alignment with regional PCS strategy, manage and execute regional deployment plans in coordination with regional DST and country commercial teams
  
• Drive the IT, Data management and privacy aspects of the Tablet deployment and management process
  
• Help DST team and commercial teams to define account workflows to enable the smooth transition and adoption of tablets and other PCS services and solutions
  
• Test and validate new systems and upgrades.
  
• Provide post deployment technical support to country champions and regional DST team
• Providing as needed and coordinating 2nd tier support for PCS
• Provide expert knowledge for GDPR, data privacy, and data security topics across the PCS portfolio
• Provide training of local country champions / distributors .
• Manage, facilitate, and monitor tablet management process including tablet end of lease / end of live process across the region
• Analyzing and monitor performance and adoption in line with PCS KPIs and troubleshoot issues.
• Close collaboration with EurAsia PCS Strategic Marketing Lead to ensure development and execution in line with strategic priorities and goals

Requirements:

• At least 1-3 years of experience in an IT Consultancy, Implementation, or IT Support role, ideally with experience working within a healthcare environment. 
• Good common understanding of IT Infrastructure, Security and Data Privacy requirements in a regulated environment
• Training experience of non-technical & technical users
• Bachelor’s degree or similar education 
• Nice to have: Experience using CRM-systems and Service Support platforms