Senior Executive-Tool Servicing Job in Delhi at Asian Paints

Asian Paints is hiring for the role of  Senior Executive-Tool Servicing!

Responsibilities of the Candidate:

• Act as the first point of contact for service engineers regarding customer complaints (Engineers will be reporting to him)
• Coordinate with onsite engineers to ensure timely resolution of complaints.
• Ensure adherence to service SLAs (Service Level Agreements) and response timelines.
• Ensure that Open complaints and NPS need to be under control for every region
• Oversee the spares inventory for the assigned region.
• Ensure timely availability, tracking, and replenishment of spare parts.
• Work with vendors and supply chain teams to manage stock levels.
• Coordinate with the servicing agency for maintaining optimum inventory at the engineer level
• Oversee engineers’ weekly performance and give regular feedback for improvement.
• Provide training and arrange knowledge-sharing sessions to service engineers.
• Maintain documentation of service reports, common failures, and solutions.

Requirements:

• B.E. / B.Tech / Diploma in Mechanical, Electrical, or related field.
• 2-5 years of experience in a service coordination, technical support, or after-sales role.