Senior Executive (Salesforce Admin) Job in Mumbai at CRISIL

CRISIL is hiring for the role of Senior Executive (Salesforce Admin)!

Responsibilities of the Candidate:

• Maintaining a clean database using internal applications and cloud-based applications like Salesforce
• Assistance to the BD teams with respect to ensuring smooth working of the entire business development sales cycle which includes doing mandates, raising invoices, subscription management, database management, etc
• Maintaining front-end internal stakeholder relationships
• Preparing and maintaining MIS, KPI Dashboards, and Data visualization in applications like Salesforce, Power BI, Tableau, etc.
• Performing backend operational activities allocated on a daily and ad-hoc basis
• Working as a team member to ensure deliverables are met on time ensuring adherence to policies, SLA, and TATs
• Handling queries raised by internal and external stakeholders and timely solutions, a solution-driven approach
• Active participation in project management, working closely with IT and development team ensuring timely enhancements and development based on business requirements in applications

Requirements:

• Graduate/Postgraduate (preferably business/commerce background) with at least 2 years of experience in back-office operations, Project management, MIS/Dashboards, Applications like BO, BI, Salesforce, Zoho, Power BI, Tableau, etc. BA experience preferred.
• Good working knowledge of advanced MS Excel, MS Word and MS PowerPoint, MS outlook.
• Good communication skills and experience in handling multiple stakeholders
• The individual should be a quick learner, diligent and efficient in timely completion of tasks assigned
• The individual should be able to think independently, logically, and critically assess the requirement and ensure troubleshooting and solutions
• The individual should be able to multi-task and handle multiple activities at a time
• The individual should have attention to detail