Senior Executive- QA in Order invoice Job in Gurgaon at Johnson Controls (JC)

Johnson Controls is hiring for the role of Senior Executive- QA in Order invoice!

Responsibilities of the Candidate:

• Pull transactional reports and sample transactions to review for accuracy, completeness, and adherence to compliance policies.
• Keeping a watchful eye for an internal or external escalation email and alerting management immediately.
• Identify discrepancies and anomalies in transactional records and collaborate with relevant teams to rectify issues.
• Engaging with multiple department leaders and should know the point of contact for relevant teams (Booking, Billing, Cash Applications, AR team, Dispute Management etc.) to establish documented QA and self-audit processes
• Perform accurate and efficient audits with good knowledge in Booking (New/Mod, Compliance, On hold, NA/Renewal/Federal contracts/Rider) and Billing (Install Billing-HVAC, PSA, Credit and Rebill, Special NA, General Service, and Inspections). Should have a piece of knowledge regarding Service channel, XAAP, and NACR along with System knowledge ERPs – ACE, Special Customer Portals like Coupa, ARIBA, Amazon, SMS ASSIST, BGIS, etc. For booking, should know about Salesforce. CPS and CMD process knowledge is also preferred.
• Should know Dispute Management E2E.
• Dive deep into the details to develop meaningful findings and recommend root cause remediation.
• Develop and maintain standardized quality assurance procedures and checklists.
• Conducting O2C tests of design and operational effectiveness for key processes and controls
• Participate in conducting risk assessments and identify areas for process improvement to mitigate financial risks.
• Prepare audit reports and communicate findings to management, recommending corrective and preventive actions as necessary

Requirements:

• Graduate/Postgraduate/Master’s degree in any stream.
• 3-5 years experience in QA Process, Design, Implementation, and Program Management.
• Technical and Tactical experience in this field is a must
• Experience with QA Parameters (critical/noncritical) knowledge and ability to Perform QA Audits and provide feedback.
• Analytics and strong research skills.
• Excellent verbal, written, and interpersonal communication skills.
• Positive attitude and strong team player.
• Should be proficient with Microsoft Office (Word, Excel, PowerPoint