Senior Engineer, Operation Service Assurance Training 1 Job in Chennai at SES

SES is hiring for the role of Senior Engineer, Operation Service Assurance Training 1!

Responsibilities of the Candidate:

• Learn the technical and operational aspects of satcom terminal and platform systems, with a focus on VSAT platforms like Gilat, iDirect, Comtech, and HNS.
• Design, develop, and deliver training programs for the L3 Operations shift teams to ensure they are equipped to troubleshoot and resolve issues independently.
• Create and maintain up-to-date training materials and resources, incorporating the latest operational procedures and technology advancements
• Provide real-time support and guidance to engineers during training and issue resolution, ensuring they understand and apply the knowledge effectively.
• Collaborate with senior engineers and team leads to identify knowledge gaps and tailor training programs to meet the team’s evolving needs.
• Deputize for the Manager, OSA and support initiatives and projects as required
• Continuously review and refine training programs to ensure they align with best practices and operational requirements.
• Foster a culture of knowledge sharing within the L3 Operations Team, encouraging continuous learning and improvement.
• Assist in process improvement initiatives by ensuring the team is up-to-date with optimized Standard Operating Procedures (SOPs)
• Continuously review and refine training programs to ensure they align with best practices and operational requirements.
• Foster a culture of knowledge sharing within the L3 Operations Team, encouraging continuous learning and improvement.
• Assist in process improvement initiatives by ensuring the team is up-to-date with optimized Standard Operating Procedures (SOPs)

Requirements:

• Bachelor’s degree in Telecommunications Engineering, Electronics and Communication Engineering (ECE), Information and Communication Technology (ICT), or a related field.
• At least 2 years of experience in a similar role, preferably in satellite communications or a related domain.
• Experience with VSAT platforms such as Gilat, iDirect, Comtech, or HNS is a plus.
• Proven ability to develop and deliver training programs and materials.
• Technical Skills:
• Strong understanding of satellite communications infrastructure and operational processes.
• Basic knowledge of networking fundamentals is advantageous.
• Fluent in English