Senior Customer Service Executive Job in Udaipur at Muthoot Fincorp Ltd.

Muthoot Fincorp Ltd is hiring for the role of Senior Customer Service Executive!

Responsibilities of the Candidate: 

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches. 
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve the desired level of productivity to meet & contribute towards branch profitability targets.
• Promote the products and services; consistently cross-sell and up-sell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible for handling day-to-day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose of transforming the life of the common man by improving their financial well-being

Requirements:

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English
• Educational Qualification – Graduate 
• Experience – 1 year experience in lending / financial services